Operational Thinking

Writing on the Work of
Running a Growing Company

Practical perspective on priorities, accountability, decision-making, systems, and the patterns that separate companies that scale from ones that stall.

Showing all 23 articles

Strategy
The AI Optimization Trap
Most companies calling themselves AI adopters are running process improvement projects with a better name. Here is why that distinction matters more than they think.
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Strategy
What AI Transformation Actually Looks Like
88 percent of companies say they use AI. Six percent are getting real value from it. The difference is not technology. It is operational design.
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Agile / PM
The Hidden Costs of Context Switching in Project Management
Every time your team shifts focus, there's a cost. Here's how to measure it and what to do about it.
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Agile / PM
Scrum and Organizational Culture: How One Affects the Other
Methodology does not exist in a vacuum. What happens when the culture and the framework conflict.
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Agile / PM
Ghosts of Retrospectives Past
Most retrospectives produce the same action items every sprint. Here is why that happens and how to break the pattern.
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Agile / PM
The Dos and Don'ts of Scrum Implementation
The implementation mistakes that make Scrum practitioners out of name only — and how to avoid them.
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Agile / PM
Scrum Master vs. Traditional Project Manager
The roles look similar from the outside. Inside, the accountability structures are completely different.
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COO / Ops
Growth Has Outpaced Your Systems. Now What?
The systems that got you here are not the ones that will get you there. What to do when the gap becomes obvious.
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Agile / PM
Running an Effective Sprint Planning Meeting
Most sprint planning meetings run long and end vague. What good ones actually look like.
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Agile / PM
Why Marketing Teams Should Adopt Scrum
Agile was built for software teams. The case for why marketing operations benefit from the same discipline.
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COO / Ops
The 5 Systems Every Company Needs Before 50 People
Before you hit fifty people, five operational systems need to exist. Most companies have two or three.
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Agile / PM
Scrum, Health, and Productivity
The connection between structured work rhythms and the kind of sustainable output that does not burn people out.
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COO / Ops
Navigating Complexity: Structured Strategies for Organized Growth
Growth creates complexity. The difference between companies that organize it and ones that get buried in it.
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Agile / PM
The Agile Revolution: Utilizing Agile Beyond Software
Agile started in software and spread everywhere. What it actually means when applied outside a development context.
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Agile / PM
Agile, Lean, and Six Sigma
Three frameworks with overlapping goals and different tools. How to integrate them without losing what makes each one useful.
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Agile / PM
Disengaged Stakeholders and Project Failure
Stakeholder disengagement is one of the most predictable causes of project failure. It is also one of the most preventable.
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Agile / PM
The Pitfalls of Agile in Name Only
What separates organizations that actually run Agile from those that just call it that.
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Agile / PM
Upskilling With Agile
Continuous improvement is a principle, not a program. How Agile creates the conditions for teams to actually get better.
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Agile / PM
Mastering Project Selection
Most organizations take on too much. A framework for deciding what to do — and what to stop doing.
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Agile / PM
Implementing a Project Management System
What to expect when you introduce a formal PM system into an organization that has been running without one.
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Agile / PM
Agile vs. Waterfall
The comparison every project manager has to make. What actually drives the decision and when each one fits.
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Leadership
Emotional Intelligence in Project Leadership
Technical skills get projects started. Emotional intelligence determines whether they finish well.
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Agile / PM
Kanban Project Management
A practical overview of Kanban — where it fits, how it works, and when it is the right tool for the job.
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